I have 4 Avata batteries, and have the same problem with all of them: Seems much more difficult to hold the release clips in and pull the battery out than it should . I've watched several different "Getting Started" videos, so am confident I'm duplicating the techniques I'm seeing. I'm not advising anyone to do what I've resorted to, which is using a pair of wide-mouth plastic pipe pliers (with hard plastic jaws) to depress/hold the battery clips enough and pull them out. I'm curious to know if others experience this problem and any solutions they might offer.