I believe what your saying but, I've read so many reports about the great customer service with Spektrum / Horizon that I find it hard to believe that they couldn't help you. I have learned one lesson about their support. Usually (but in your case NOT), but usually they are very good at supporting all of their products that have been designed and tested by their R&D team to be compatible with each other. Like in your case, the Mach 25 doesn't list the DXe in the manual for programing. That doesn't mean that it won't work. It just means that they haven't tested and documented it. What they definitely will not help you with is when you are using their stuff outside of their "known" R&D. Possibly you just got a bad Tec that day???
Congrats on the new Mach 25. Maybe not the best choice? But definitely not a bad choice!
PS: Sim's are great tools. If you do invest in one, be sure to find one that is actually a sim and not just a game.
Wireless Simulator Interface : Simstick Pro: Spektrum, Futaba, JR, etc
Simstick looks very cool and the company mentions directly DX6e compatability. Should I get the loom? But I don't see a mention of Mac OSX compatability? And in that case, would the Mac would run the sim software?
As long as you're suggesting interfaces, how about suggesting a decent simulator that's not a game?
Sure, could have been a bad tech that day, or even a bad day for a good tech. Otherwise, the company seems on the ball. Nice videos, too.
Thanks!